Terms and conditions of sale
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Forms of payment
- Credit card: We accept payment by Visa, MasterCard and American Express.
- 3% discount prepayment options: We offer a 3% discount for prepayment by wire transfer, cashier's check or company check. Acceptance of company checks is at our discretion and should not be assumed for small companies.
- Net terms: Many of our resellers accept net terms for purchases by qualified companies and government agencies. Call Digital Tigers sales department for further information. Purchasing via net terms may delay your order execution / ship date.
- Personal checks/PayPal/COD: Not accepted.
Shipping methods
Digital Tigers recommends these standard USA shipping methods:
- Stratosphere workstations: FedEx Express Saver
- Zenview displays: FedEx Ground
- SideCars: FedEx Express Saver, FedEx Ground
International shipping methods:
- FedEx International Economy, FedEx International Priority
- UPS Worldwide Expedited, UPS Worldwide Express
- Canada Only: UPS Standard, in addition to other methods
Order ship date (current for orders after 30 Nov. 2009)
All products are custom-built for each order. Unique estimated ship dates are shown on each product page and are updated each business day morning. The following is general guidance:
- Zenview DuoFlex monitors generally ship in 1 to 3 business days of order.
- Zenview monitors generally ship in 1 to 5 business days.
- Stratosphere and TraderStation computer workstations generally ship in 4 to 7 business days.
- Stratosphere Elite and rackmount or dual-boot systems generally ship in 5 to 10 business days.
- Volume orders generally ship within 30 days.
Customers may confirm a specific shipping date in advance. Estimated ship dates are based on parts availability and current order queue. Estimated dates on product pages are for quantity-1 orders.
Please inspect packages before accepting delivery
It is the customer's responsibility to examine packages on delivery by the courier and refuse delivery if there is obvious box damage.
Failure to do so greatly complicates and weakens our recourse with the courier for insurance damage claims, and thus delays our remedy to the customer in the case of shipping damage.
Orders are final at time of order
Stratosphere and Zenview orders, and orders of two or more SideCars (volume SideCar orders), are final and non-refundable at time of order. These products are built-to-order (with components supplied on demand) and thus cannot simply be canceled or returned. Any exception to this policy is at the sole discretion of Digital Tigers, and a restocking fee always applies.
Reseller / distributor orders are final
Any discount reseller / distributor orders are always final and non-refundable at time of order, including SideCar orders.
Seven-day full SideCar satisfaction guarantee
All individual SideCar orders (quantity one) are backed by a seven (7) day satisfaction guarantee for direct U.S. customers, with limitations specified here:
- Period of seven days begins on day of system arrival at customer address and ends at 5 pm ET seven calendar days later.
- To qualify for return under this guarantee, customer must call Digital Tigers and receive an RMA (return merchandise authorization) number during the seven-day period.
- Customer must then return the system to Digital Tigers for arrival no later than seven (7) calendar days after the day the RMA is issued.
- Original customer shipping charge is not refundable.
- SideCars purchased through resellers are not returnable to Digital Tigers.
- For credit card orders, a 5% transaction fee will be charged to cover our nonrefundable credit-card transaction charges.
- For full refund, customer must:
- return all original parts, cables, manuals and software
- return the system chassis in new (unscratched/dented) condition
- pack the system using the original white inner shipping box and padding
- pack the inner shipping box in an outer shipping box with padded liner/packing material
- insure the shipment for the cost of the sale
- pay the expense of shipping
Returns that fail to meet these conditions are subject to a 20% restocking fee.
No returns accepted after 30 days from sale. Systems with physical damage (scratches, dents, water damage, etc.) are not eligible for refund.
30-day extended SideCar satisfaction guarantee (restocking fee applies)
All individual SideCar orders (quantity one) are backed by a thirty (30) day extended satisfaction guarantee, with limitations specified here:
- Period of 30 days begins on day of system arrival at customer address and ends at 5 pm ET 30 calendar days later.
- To qualify for return under this guarantee, customer must call Digital Tigers and receive an RMA (return merchandise authorization) number during the 30-day period.
- Customer must then return the system to Digital Tigers for arrival no later than seven (7) calendar days after the day the RMA is issued.
- For refund, customer must:
- return all original parts, cables, manuals and software
- return the system chassis in new (unscratched/dented) condition
- pack the system using the original white inner shipping box and padding
- pack the inner shipping box in an outer shipping box with padded liner/packing material
- insure the shipment for the cost of the sale
- pay the expense of shipping
All returns accepted during this extended satisfaction period are subject to a 20% restocking fee.
No returns accepted after 30 days from sale. Systems with physical damage (scratches, dents, water damage, etc.) are not eligible for refund.
Component upgrades and substitution
At its discretion, Digital Tigers reserves the right to substitute product components of greater quality, capacity or performance than the product components as specified on our Web site. This right is normally exercised only during product generation upgrades on the component level, such as when Samsung upgrades a given LCD panel type to new and improved specifications, or Intel updates a motherboard with new and improved chipset. While we endeavor to update our Web site promptly during such changes, it is inevitable that some upgrades will occur without prior notice.
We promise that any such changes are always to the customer benefit (in terms of quality, capacity or performance), or at least neutral in benefit. In no case will a component of inferior quality be provided as substitute, unless the customer is contacted and the specific change is disclosed in advance. In addition, the brand of component will never be changed without explicit notice to the customer.
USA warranty
All SideCar and Stratosphere systems are backed by a one-year limited, non-transferrable warranty covering parts and labor of repairs for 12 months after date of purchase.
Three-year extended warranties (two additional years) are available for Stratosphere systems, as an option at time of system purchase.
Zenview displays carry a standard three-year parts-and-labor limited warranty. Unless a premium support plan has been elected by the customer, warranty responsibility and RMA service for the LCD panel are handled directly by the LCD panel manufacturers, which are currently Samsung, HP and LG. Warranty RMA service for the display stand is provided by Digital Tigers.
Unless a premium support plan has been elected by the customer, standard warranty service requires the customer to pay for shipping and insurance to return products for warranty service. Under standard warranty terms, Digital Tigers (or the LCD manufacturer) pays for return shipping and insurance to customer using ground freight.
Warranty is voided for customer negligence (evidenced by physical damage to the system). Warranty is also voided if customer opens the SideCar system (which is sealed with tamper-proof screws). Warranty is limited to customers residing in the United States. Other limitations apply.
International orders
We accept a large volume of international orders, but may decline such orders at our discretion on a case-by-case basis.
Free international power cables: Our major product lines (Stratosphere computers, Zenview displays, SideCars) can be shipped with the appropriate local power cables for the customer's country, at no extra charge. Be sure to verify availability of these cables for your country at time of order. However, certain external accessories (notably, speakers) are available only with U.S. power cables. If in doubt, ask if an external accessory has an available local power cable option.
Our standard Stratosphere computer keyboards use a U.S.-style layout, but customers are free to replace these keyboards with their own preferred type. (Customers can delete the standard keyboard/mouse set at time of order, generally for a $75 credit.) A multi-lingual interface for Windows XP can be installed on request for Stratosphere computers, at no extra charge when requested at time of order.
Note also the following changes in terms for international orders:
- International orders charged to a credit card must clear (be credited to our accounts) prior to shipment. This takes about four business days, and is required to reduce fraud risk. For faster shipment, we recommend payment via wire transfer, which generally credits our account by the next business day.
- Shipping charge is our actual UPS / DHL / FedEx international shipping charge, plus a $50.00 handling surcharge (total per order) to cover international customs paperwork and related insurance.
- Any local taxes or import duties are the responsibility of the customer to pay. For example, U.K. customers are normally charged VAT by the U.K. authority, but not import duties on our products. These taxes and fees are not part of the Digital Tigers charge, but rather are charged separately by the customer's government at time of delivery.
- There is no seven-day SideCar satisfaction guarantee on international orders.
- The standard 30-day extended SideCar satisfaction guarantee is honored for international orders, with the standard restocking fee of 20%. Shipping and handling is not refundable.
- SideCar and Stratosphere systems have a one-year limited international warranty (parts and labor), with the same limitations as the USA warranty. However, international customers must pay for shipping in both directions for warranty repairs.
- Zenview displays have a three-year limited international warranty (parts and labor) for the LCD panels, with the same limitations as the USA warranty. Warranty support for the LCD panels is handled by the appropriate LCD manufacturer (currently Samsung, HP or LG), and may be serviced at any authorized international service center. Warranty support for Zenview display stands is handled exclusively in the U.S. by Digital Tigers, and the stands carry a one-year limited international warranty (parts and labor). International customers must pay for shipping in both directions for Zenview display stand warranty repairs.
Note: We cannot accept international orders without prior payment.
Price changes; pricing and factual accuracy
Every attempt has been made to ensure the accuracy of pricing and factual information presented on this site. However, prices are subject to change without notice, and rare pricing errors may occur on this site. Similarly, inadvertent factual errors may occur on this site. Digital Tigers will not be held responsible for such errors. However, we will take prompt action to correct any errors that are brought to our attention.
Last update: 1 December 2009
Terms are subject to change without notice. Applicable terms are those published at time of order.
